In this course, you will learn how to increase the quality of the communication between you and other people by being a good listener, an active listener, or if you prefer, a good receiver.
We will go through and practise every significant detail that is involved in the process of communication. Furthermore, these are aspects that you can consciously influence in your role as a receiver. For example, there is no rule that stipulates that you should always listen to what other people say. Neither should you listen to people just in order to be nice. The important thing is to make sure that you carry out your work effectively and with quality. This is equally important when you talk to people and when they talk to you. For some people this means being an active listener for a large part of the workday, whereas others may only be an active listener for a few minutes a day. No matter how much time is involved, the main principle to keep in mind is that when you listen – do it well.
Contents
Positive Dialogue is a training camp that deals actively with communication. As a participant, you will have the opportunity to acquire many useful and worthwhile skills, which you can use both privately and professionally.
We go through, analyse and practise all the building blocks of active listening. We also highlight and discuss possible difficulties concerning communication. The participant will gain a valuable toolbox for all types of meetings between people, which includes difficult conversations and conflict management.
Actions that are part of Active Listening
- Show that you are listening
- Ask questions
- Read between the lines
- Show that you want to hear more
- Rephrase
- Define feelings
Purpose & Objectives
The participants learn by means of theory and practice:
- to understand the process of communication and its main elements
- to increase the quality and effectiveness of their communication with other people by listening actively
Duration of the course
3 days. The training takes place during the day
Maximum number of participants per consultant: 12
Svensson & Wikmalm
Första Långgatan 16
413 28 Göteborg
+46 31 29 79 40Telephone:
+46 705 167 167 Mobile Leena Wikmalm:
+46 705 367 367 Mobile Reino Wikmalm:
E-mail: leena.wikmalm@svensson-wikmalm.se